Giving and receiving feedback: open communication in your team

Giving and receiving feedback sounds simple, but it is an art in itself. Too direct and you run into resistance, too cautious and your message doesn't come across. How do you ensure that feedback leads to action and growth, without it becoming a discussion? In this training you learn how, as a manager, you ask open questions in a feedback conversation that stimulate the thought process of employees. You will also develop skills in constructive feedback giving and receiving, creating an open feedback culture in your team.

Course content

Get rid of the negative connotation around feedback

• Why is feedback essential for growth?
• The do's and don'ts of constructive feedback

From criticism to constructive feedback

• The first three skills of inspirational coaching
• Ask exploratory questions that stimulate their employee's thought process
• Giving appreciative feedback without being too direct or too soft
• Engaged confrontation: how do you bring up a difficult point respectfully?

Receiving feedback without getting defensive

• How to handle reactions to your feedback?
• Questioning to really understand and act on feedback

For whom.

For executives who want to give and receive feedback in a constructive and effective way to make their team stronger.

Result

• You give feedback without being too direct, too offensive or too soft.
• You learn to receive feedback without getting into a discussion.
• You foster an open feedback culture where employees feel valued.