A pleasant customer experience makes all the difference. A personal approach to customer service shows in business results. But it's a challenging job: overly drawn-out conversations, difficult customers and overt complaints.

Therefore, support your team with training that makes them more skilled immediately. Our trainers will set up a training in which customer-oriented behavior is practiced directly. This way, your employees become confident in dealing with all types of customers.

"The solution? Teaching your employees the right skills for a customer-centric attitude."

The impact of this training on your customer service:

Customer calls are completed faster.
The number of "troublesome customers" is decreasing significantly.
The customer-centric attitude is developed in your employees.
Faster assessment of customer need.
Better respond to customer need.
Increased self-confidence among customer service employees.
Noticeable positive effect on customer conversations.
Tools and checklists that employees can fall back on, even years after training.

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This is what you can expect from
a training at Obelisk:

Smooth organization through 1 contact person at Obelisk.
Your personal trainer available before, during and after the learning program.
Obelisk as a learning expert with rich experience in Learning and Development. We think with you about your learning questions.
Customized format: both classroom, online and blended are possible.
We collect practical exercises with situations from your employees' real-life situations.
After-training with additional exercises and tools .
Deep integration of the customer-centric attitude into the team.
You will become a satisfied customer. Just like LIDL, FOPAS and AUSY before you.
You can deploy the SME portfolio.

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"LIDL was looking to deeply embed customer focus in their customer service department." Read the full case study.

customer focus in different sectors

This course is specifically for customer employees in a business context. Whether over the phone or face to face. Get your quote and we will also make a proposal for your employees. We already developed this customer orientation training for example for:

hospitality staff;
cleaning staff;
IT support staff;
management assistants and
customer service for a major retailer.

And we can do the same for your sector. Our trainers always provide customized training that fits your team's professional environment.

i want customized training

Training content:
always customized

The content of the customer orientation training is adapted to the needs of your team. We map this out during the intake. We give an overview of possible themes:

"Always being able to stay calm, steer the customer in the right direction, have the right answer ready, and show empathy when needed.
No more annoying customers, it can be done!"

What does a customer-oriented attitude consist of and how do you integrate it into customer service?
The positive impact of a good customer experience.
How do you recognize different types of customers?
Different customer needs: which ones there are and how to recognize them.
Responding appropriately to each customer.

Dealing with frustrated, angry, emotional or even aggressive customers.
Create a good balance between informing, providing structure and showing empathy in the customer conversation.
Customer communication over the phone.
Appropriate response to complaints.

This is what collaboration looks like:

Preliminary track

The first step is an intake with the organization and with the employees. Based on the intake, the learning process of the participants is already started. In addition, our trainers draw up learning objectives and a learning program that matches the daily reality of the participants. This program is then presented and discussed.

Training

An education at Obelisk is always a combination of experiential learning, social learning and learning from within. You can read our full vision of learning here. A training can last from half a day to several days and is peppered with realistic cases, assignments, checklists and tools. You can choose a classroom, online or blended format. This is all designed together with you, the client.

Anchoring and follow-up

We suggest some steps to ensure that participants put what they have learned into practice. For example, in the form of weekly tips, a peer review moment or following up on an action plan.

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The trainers

Goele Vanhelmont

Sander d'Huys

Laura Krause

Ask away

Is this the training for your employees? Would you like to see how we can tailor this training to your needs?

Send us a message via this form and we will contact you back as soon as possible. Together we will find the solution to your challenge.

i want more info about this course!

Thank you, we received your message well.
You should expect a reply from us soon.

If there is anything in the meantime, please feel free to let us know.

With warm regards,
The Obelisk team

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Teach your employees to deal confidently with àll types of customers.

"The solution? Teaching your employees the right skills for a customer-centric attitude."

The impact of this training on your customer service:

This is what you can expect from a training at Obelisk:

"LIDL was looking to deeply embed customer focus in their customer service department." Read the full case study.

customer focus in different sectors

Training content: always customized

"Always being able to stay calm, steer the customer in the right direction, have the right answer ready, and show empathy when needed. No more annoying customers, it can be done!"

This is what collaboration looks like:

Preliminary track

Training

Anchoring and follow-up

The trainers

Goele Vanhelmont

Sander d'Huys

Laura Krause

Ask away

i want more info about this course!

This is what you can expect from
a training at Obelisk:

Training content:
always customized

"Always being able to stay calm, steer the customer in the right direction, have the right answer ready, and show empathy when needed.
No more annoying customers, it can be done!"